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Customer Service Portal
The GPRS Customer Service Portal provides our customers with a detailed real-time view of their GPRS operation.
All billing data is live, allowing corporate GPRS customers to check their current on-line SIMs, to-date usage, historical usage patterns and network health from a single web-based portal.
This supports customers from the initial application development phase, and provides extra functionality for the rapid solution of operational issues after going into full deployment. We provide detailed usage and financial reporting to assist our customers in easily monitoring their usage so that they can rapidly test and deploy new mobile applications without being left in the dark as to what operational costs will be.
This gains the customer's trust as currently other GPRS providers are reluctant to provide any detailed usage reports at all, and when pushed, provide them on a CD in text format weeks or months after the billing period has ended. This simple service has proved to be very helpful in acquiring competitor's corporate GPRS users.
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A Corporate GPRS customer may have as many authorized portal users as required.
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This Report shows currently connected devices with detailed information of their existing session. The report can be filtered by MSISDN and device group. It can be sorted by MSISDN, User Name, Device IP, Connect Time, Session Duration and Data Transfer in total or either direction.
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This group of reports consists of 3 different reports, all of which show a different aspect of usage during the selected period. As the screen shot shows, all reports can display daily, previous 24 hours, weekly, monthly or previous 90 days with a single click or alternately may be run for a specific start and end date.
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The Device Usage Report shows the aggregated usage per MSISDN within the selected period for all devices owned by the customer. This report, together with the application usage report, helps identifying extraordinary usage per device. Selecting a particular phone number opens a detailed usage report for that device, showing every session and details within the same period. This report can be filtered by user groups or phone numbers.
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A Detailed Usage Report may either be reached by selecting a phone number in the Usage Report or directly from the menu. This report gives detailed data on every session, including start and stop times, duration, Session IP, user name and detailed data usage amounts. This report is useful for identifying connection flapping (continuous disconnect/reconnect cycles), as well as other customer problems and deviations from normal usage patterns.
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Customers can pick up to 3 application groups (at the IP and Port level) which may been configured for detailed data usage reporting. The data to the three application groups and “other” is presented both as total bytes and on a percentage basis. This allows easy identification of the differing data requirements of applications as well as extraordinary user behavior.
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This screen shows monthly usage to date as well as previously billed amounts. Volume GPRS data discounts are automatically applied.
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The General Network Graphs module is the same for all portal users and shows external network performance towards selected Internet servers. All critical network criteria including latency, jitter, package or connection loss monitored and shown visually. This Graph together with customer specific reports, helps quickly identify network problems, and prevents loss of credibility and reputation due to off-site reliability problems like Turk Telekom network or customer server issues.
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There are two major components in this section. First is the online users graph, which is used for discovering abnormal usage patterns as mentioned before, and networks connectivity graphs which optionally monitor the reliability and response time of customer's application servers. This is particularly useful for customers who host their production servers on the same WAN connection that they use for corporate internet access slow or unreliable network response due to heavy internal internet usage is often misidentified as a GPRS reliability issue.
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As a convenience, the customers may report a problem here, which will directly open a trouble ticket in our automated issue tracking system.
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